> ## Documentation Index > Fetch the complete documentation index at: https://docs.socialsell.ai/llms.txt > Use this file to discover all available pages before exploring further. # Referência de eventos > Todos os eventos que a SocialSell entrega, com o payload exato de cada um. Esta página é **gerada a partir do catálogo de eventos do servidor**: cada payload abaixo sai da mesma função que monta a entrega em produção. O que está aqui é o que chega no seu endpoint. Todo evento chega no mesmo envelope. O que muda é o conteúdo de `data`: ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.won", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": "{ … }" } ``` | Campo | Tipo | Descrição | | ----------------- | ------ | ---------------------------------------------------------------------------------- | | `id` | string | Identificador único da entrega. Use para deduplicar — a entrega é *at-least-once*. | | `type` | string | Nome do evento (ex.: `deal.won`). | | `created_at` | string | ISO 8601 do momento em que o evento ocorreu. | | `organization_id` | string | Organização dona do evento. | | `data` | object | Conteúdo específico do evento — as seções abaixo. | ## Índice | Evento | O que é | | --------------------------- | ------------------------------ | | `contact.created` | Contato criado | | `contact.updated` | Contato atualizado | | `contact.deleted` | Contato excluído | | `contact.tag.added` | Etiqueta adicionada ao contato | | `contact.tag.removed` | Etiqueta removida do contato | | `contact.note.added` | Nota adicionada ao contato | | `company.created` | Empresa criada | | `company.updated` | Empresa atualizada | | `company.deleted` | Empresa excluída | | `company.note.added` | Nota adicionada à empresa | | `deal.created` | Negócio criado | | `deal.stage.changed` | Negócio mudou de etapa | | `deal.won` | Negócio ganho | | `deal.lost` | Negócio perdido | | `deal.assigned` | Negócio atribuído | | `deal.pipeline.transferred` | Negócio transferido de funil | | `deal.deleted` | Negócio excluído | | `deal.note.added` | Nota adicionada ao negócio | | `proposal.created` | Proposta criada | | `proposal.viewed` | Proposta visualizada | | `proposal.accepted` | Proposta aceita | | `proposal.rejected` | Proposta recusada | | `task.created` | Tarefa criada | | `task.completed` | Tarefa concluída | | `task.due_soon` | Tarefa vencendo | | `task.overdue` | Tarefa atrasada | | `conversation.started` | Conversa iniciada | | `conversation.reopened` | Conversa reaberta | | `conversation.assigned` | Conversa atribuída | | `conversation.closed` | Conversa encerrada | | `message.received` | Mensagem recebida | | `message.sent` | Mensagem enviada | | `message.edited` | Mensagem editada | | `channel.connected` | Canal conectado | | `channel.disconnected` | Canal desconectado | | `ai_agent.handoff` | IA passou para humano | | `broadcast.completed` | Disparo concluído | | `broadcast.failed` | Disparo interrompido | | `import.completed` | Importação concluída | | `import.failed` | Importação falhou | | `team.member.joined` | Membro entrou na equipe | | `team.member.left` | Membro saiu da equipe | | `credits.low` | Créditos acabando | | `credits.depleted` | Créditos esgotados | | `billing.payment.confirmed` | Pagamento confirmado | | `billing.payment.failed` | Pagamento falhou | | `billing.plan.changed` | Plano alterado | ## Contatos ### `contact.created` Um contato foi criado — pelo painel, pela API, por importação ou pela primeira mensagem recebida. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "contact.created", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "email": "joao@empresaxyz.com.br", "phone": "+5511999998888", "instagram_username": null, "whatsapp_jid": "5511999998888@s.whatsapp.net", "messenger_psid": null, "messenger_name": null, "source": "whatsapp", "avatar_url": null, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise", "inbound" ], "custom_fields": { "origem_campanha": "black-friday" }, "funnel_stage": "qualificado", "notes_count": 1, "deals_count": 2, "last_message_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `contact.updated` Um campo do contato mudou. `changed_fields` lista quais. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "contact.updated", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "email": "joao@empresaxyz.com.br", "phone": "+5511999998888", "instagram_username": null, "whatsapp_jid": "5511999998888@s.whatsapp.net", "messenger_psid": null, "messenger_name": null, "source": "whatsapp", "avatar_url": null, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise", "inbound" ], "custom_fields": { "origem_campanha": "black-friday" }, "funnel_stage": "qualificado", "notes_count": 1, "deals_count": 2, "last_message_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "changed_fields": [ "phone", "funnelStage" ] } } ``` ### `contact.deleted` Um contato foi excluído. O payload traz o último estado conhecido, já que o registro não existe mais. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "contact.deleted", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "email": "joao@empresaxyz.com.br", "phone": "+5511999998888", "instagram_username": null, "whatsapp_jid": "5511999998888@s.whatsapp.net", "messenger_psid": null, "messenger_name": null, "source": "whatsapp", "avatar_url": null, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise", "inbound" ], "custom_fields": { "origem_campanha": "black-friday" }, "funnel_stage": "qualificado", "notes_count": 1, "deals_count": 2, "last_message_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `contact.tag.added` Uma etiqueta foi aplicada ao contato. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "contact.tag.added", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "email": "joao@empresaxyz.com.br", "phone": "+5511999998888", "instagram_username": null, "whatsapp_jid": "5511999998888@s.whatsapp.net", "messenger_psid": null, "messenger_name": null, "source": "whatsapp", "avatar_url": null, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise", "inbound" ], "custom_fields": { "origem_campanha": "black-friday" }, "funnel_stage": "qualificado", "notes_count": 1, "deals_count": 2, "last_message_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "tag": "enterprise" } } ``` ### `contact.tag.removed` Uma etiqueta foi retirada do contato. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "contact.tag.removed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "email": "joao@empresaxyz.com.br", "phone": "+5511999998888", "instagram_username": null, "whatsapp_jid": "5511999998888@s.whatsapp.net", "messenger_psid": null, "messenger_name": null, "source": "whatsapp", "avatar_url": null, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise", "inbound" ], "custom_fields": { "origem_campanha": "black-friday" }, "funnel_stage": "qualificado", "notes_count": 1, "deals_count": 2, "last_message_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "tag": "enterprise" } } ``` ### `contact.note.added` Alguém registrou uma nota no histórico do contato. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "contact.note.added", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "email": "joao@empresaxyz.com.br", "phone": "+5511999998888", "instagram_username": null, "whatsapp_jid": "5511999998888@s.whatsapp.net", "messenger_psid": null, "messenger_name": null, "source": "whatsapp", "avatar_url": null, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise", "inbound" ], "custom_fields": { "origem_campanha": "black-friday" }, "funnel_stage": "qualificado", "notes_count": 1, "deals_count": 2, "last_message_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "note": { "id": "664b4c5d6e7f8a901234520c", "content": "Cliente pediu para revisar a cláusula de reajuste.", "color": null, "category": "general", "is_pinned": false, "created_by": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "created_at": "2026-08-20T14:30:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ## Empresas ### `company.created` Uma empresa foi cadastrada. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "company.created", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ", "email": "contato@empresaxyz.com.br", "phone": "+551133334444", "website": "https://empresaxyz.com.br", "sector": "Tecnologia", "size": "51-200", "description": "Cliente enterprise da região Sudeste.", "city": null, "state": null, "address": null, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "tags": [ "enterprise" ], "custom_fields": {}, "contacts_count": 0, "deals_count": 0, "total_deals_value": 0, "created_at": "2026-06-15T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `company.updated` Um campo da empresa mudou. `changed_fields` lista quais. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "company.updated", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ", "email": "contato@empresaxyz.com.br", "phone": "+551133334444", "website": "https://empresaxyz.com.br", "sector": "Tecnologia", "size": "51-200", "description": "Cliente enterprise da região Sudeste.", "city": null, "state": null, "address": null, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "tags": [ "enterprise" ], "custom_fields": {}, "contacts_count": 0, "deals_count": 0, "total_deals_value": 0, "created_at": "2026-06-15T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "changed_fields": [ "phone", "funnelStage" ] } } ``` ### `company.deleted` Uma empresa foi excluída. O payload traz o último estado conhecido. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "company.deleted", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ", "email": "contato@empresaxyz.com.br", "phone": "+551133334444", "website": "https://empresaxyz.com.br", "sector": "Tecnologia", "size": "51-200", "description": "Cliente enterprise da região Sudeste.", "city": null, "state": null, "address": null, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "tags": [ "enterprise" ], "custom_fields": {}, "contacts_count": 0, "deals_count": 0, "total_deals_value": 0, "created_at": "2026-06-15T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `company.note.added` Alguém registrou uma nota no histórico da empresa. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "company.note.added", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ", "email": "contato@empresaxyz.com.br", "phone": "+551133334444", "website": "https://empresaxyz.com.br", "sector": "Tecnologia", "size": "51-200", "description": "Cliente enterprise da região Sudeste.", "city": null, "state": null, "address": null, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "tags": [ "enterprise" ], "custom_fields": {}, "contacts_count": 0, "deals_count": 0, "total_deals_value": 0, "created_at": "2026-06-15T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "note": { "id": "664b4c5d6e7f8a901234520c", "content": "Cliente pediu para revisar a cláusula de reajuste.", "color": null, "category": "general", "is_pinned": false, "created_by": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "created_at": "2026-08-20T14:30:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ## Negócios ### `deal.created` Um negócio entrou em algum funil. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.created", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "won", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `deal.stage.changed` O negócio andou (ou voltou) no funil. Traz a etapa anterior e a nova. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.stage.changed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "won", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "previous_stage": "Negociação", "new_stage": "Fechamento" } } ``` ### `deal.won` O negócio foi marcado como ganho. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.won", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "won", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "reason": "Melhor custo-benefício" } } ``` ### `deal.lost` O negócio foi marcado como perdido. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.lost", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "lost", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": null, "loss_reason": "Preço acima do orçamento", "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "reason": "Preço acima do orçamento" } } ``` ### `deal.assigned` O responsável pelo negócio mudou. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.assigned", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "won", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "previous_assignee": { "id": "664a00000000000000000010", "name": "Carlos Lima" }, "new_assignee": { "id": "664a0000000000000000000f", "name": "Maria Santos" } } } ``` ### `deal.pipeline.transferred` O negócio saiu de um funil e entrou em outro. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.pipeline.transferred", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "won", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "previous_pipeline": "664c1d2e3f4a5b6789012347", "new_pipeline": "664c1d2e3f4a5b6789012399" } } ``` ### `deal.deleted` Um negócio foi excluído. O payload traz o último estado conhecido. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.deleted", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "open", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `deal.note.added` Alguém registrou uma nota no histórico do negócio. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "deal.note.added", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ", "description": "Contrato anual com onboarding assistido.", "value": 48000, "status": "won", "pipeline": { "id": "664c1d2e3f4a5b6789012347", "name": "Funil Principal" }, "stage": { "name": "Fechamento" }, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "contacts": [ { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" } ], "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "tags": [ "enterprise" ], "probability": 100, "expected_close_date": "2026-08-31T00:00:00.000Z", "closed_date": "2026-08-20T14:30:00.000Z", "won_reason": "Melhor custo-benefício", "loss_reason": null, "custom_fields": {}, "created_at": "2026-07-10T11:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "note": { "id": "664b4c5d6e7f8a901234520c", "content": "Cliente pediu para revisar a cláusula de reajuste.", "color": null, "category": "general", "is_pinned": false, "created_by": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "created_at": "2026-08-20T14:30:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ## Propostas ### `proposal.created` Uma proposta foi gerada para um negócio. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "proposal.created", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "proposal": { "id": "664a3b4c5d6e7f890123510b", "title": "Proposta — Implantação Empresa XYZ", "internal_code": "PROP-2026-0142", "status": "sent", "subtotal": 52000, "discount_total": 4000, "total": 48000, "currency": "BRL", "valid_until": "2026-09-05T00:00:00.000Z", "payment_terms": "12x sem juros", "public_url": "/p/implantacao-empresa-xyz", "view_count": 3, "sent_at": "2026-08-18T16:00:00.000Z", "viewed_at": "2026-08-19T08:20:00.000Z", "responded_at": null, "created_at": "2026-08-18T15:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "deal_id": "664632f1260b42723a5ed4ed" } } ``` ### `proposal.viewed` O cliente abriu a proposta pela primeira vez. Só dispara na primeira visualização. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "proposal.viewed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "proposal": { "id": "664a3b4c5d6e7f890123510b", "title": "Proposta — Implantação Empresa XYZ", "internal_code": "PROP-2026-0142", "status": "viewed", "subtotal": 52000, "discount_total": 4000, "total": 48000, "currency": "BRL", "valid_until": "2026-09-05T00:00:00.000Z", "payment_terms": "12x sem juros", "public_url": "/p/implantacao-empresa-xyz", "view_count": 3, "sent_at": "2026-08-18T16:00:00.000Z", "viewed_at": "2026-08-19T08:20:00.000Z", "responded_at": null, "created_at": "2026-08-18T15:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "deal_id": "664632f1260b42723a5ed4ed" } } ``` ### `proposal.accepted` O cliente aceitou a proposta na página pública. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "proposal.accepted", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "proposal": { "id": "664a3b4c5d6e7f890123510b", "title": "Proposta — Implantação Empresa XYZ", "internal_code": "PROP-2026-0142", "status": "accepted", "subtotal": 52000, "discount_total": 4000, "total": 48000, "currency": "BRL", "valid_until": "2026-09-05T00:00:00.000Z", "payment_terms": "12x sem juros", "public_url": "/p/implantacao-empresa-xyz", "view_count": 3, "sent_at": "2026-08-18T16:00:00.000Z", "viewed_at": "2026-08-19T08:20:00.000Z", "responded_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-08-18T15:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "deal_id": "664632f1260b42723a5ed4ed", "responded_by": "João Silva", "message": "Fechado! Pode emitir o contrato." } } ``` ### `proposal.rejected` O cliente recusou a proposta na página pública. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "proposal.rejected", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "proposal": { "id": "664a3b4c5d6e7f890123510b", "title": "Proposta — Implantação Empresa XYZ", "internal_code": "PROP-2026-0142", "status": "accepted", "subtotal": 52000, "discount_total": 4000, "total": 48000, "currency": "BRL", "valid_until": "2026-09-05T00:00:00.000Z", "payment_terms": "12x sem juros", "public_url": "/p/implantacao-empresa-xyz", "view_count": 3, "sent_at": "2026-08-18T16:00:00.000Z", "viewed_at": "2026-08-19T08:20:00.000Z", "responded_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-08-18T15:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "deal_id": "664632f1260b42723a5ed4ed", "responded_by": "João Silva", "message": "Vamos ficar com outro fornecedor por ora." } } ``` ## Tarefas ### `task.created` Uma tarefa foi criada. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "task.created", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "task": { "id": "664f2a3b4c5d6e789012350a", "title": "Ligar para o João", "description": "Confirmar dados para emissão do contrato.", "type": "call", "priority": "high", "status": "overdue", "is_completed": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ" }, "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "due_date": "2026-08-22T13:00:00.000Z", "completed_at": null, "location": null, "video_call_link": null, "created_at": "2026-08-19T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `task.completed` Uma tarefa foi marcada como concluída. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "task.completed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "task": { "id": "664f2a3b4c5d6e789012350a", "title": "Ligar para o João", "description": "Confirmar dados para emissão do contrato.", "type": "call", "priority": "high", "status": "completed", "is_completed": true, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ" }, "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "due_date": "2026-08-22T13:00:00.000Z", "completed_at": "2026-08-20T14:30:00.000Z", "location": null, "video_call_link": null, "created_at": "2026-08-19T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `task.due_soon` Uma tarefa está perto do prazo. Dispara uma vez por tarefa. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "task.due_soon", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "task": { "id": "664f2a3b4c5d6e789012350a", "title": "Ligar para o João", "description": "Confirmar dados para emissão do contrato.", "type": "call", "priority": "high", "status": "overdue", "is_completed": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ" }, "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "due_date": "2026-08-22T13:00:00.000Z", "completed_at": null, "location": null, "video_call_link": null, "created_at": "2026-08-19T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "days_until_due": 2 } } ``` ### `task.overdue` Uma tarefa passou do prazo. Dispara uma vez por tarefa. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "task.overdue", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "task": { "id": "664f2a3b4c5d6e789012350a", "title": "Ligar para o João", "description": "Confirmar dados para emissão do contrato.", "type": "call", "priority": "high", "status": "overdue", "is_completed": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "deal": { "id": "664632f1260b42723a5ed4ed", "title": "Implantação — Empresa XYZ" }, "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "company": { "id": "664b1c2d3e4f5a6789012346", "name": "Empresa XYZ" }, "due_date": "2026-08-22T13:00:00.000Z", "completed_at": null, "location": null, "video_call_link": null, "created_at": "2026-08-19T09:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "days_overdue": 3 } } ``` ## Conversas ### `conversation.started` Uma conversa foi aberta em qualquer canal. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "conversation.started", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "conversation": { "id": "664d1e2f3a4b5c6789012348", "channel": "whatsapp", "type": "direct", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "phone": null }, "whatsapp_instance": null, "messenger_page": null, "instagram_account": null, "status": "open", "is_closed": false, "is_archived": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "objective": null, "ai_agent": null, "unread_count": 2, "message_count": 37, "last_message": { "content": "Perfeito, pode enviar o contrato.", "sent_at": "2026-08-20T14:30:00.000Z", "sender": null }, "last_message_at": "2026-08-20T14:30:00.000Z", "tags": [], "closed_at": null, "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "source": "whatsapp" } } ``` ### `conversation.reopened` Uma conversa encerrada voltou a receber mensagem ou foi reaberta manualmente. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "conversation.reopened", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "conversation": { "id": "664d1e2f3a4b5c6789012348", "channel": "whatsapp", "type": "direct", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "phone": null }, "whatsapp_instance": null, "messenger_page": null, "instagram_account": null, "status": "open", "is_closed": false, "is_archived": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "objective": null, "ai_agent": null, "unread_count": 2, "message_count": 37, "last_message": { "content": "Perfeito, pode enviar o contrato.", "sent_at": "2026-08-20T14:30:00.000Z", "sender": null }, "last_message_at": "2026-08-20T14:30:00.000Z", "tags": [], "closed_at": null, "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" } } } ``` ### `conversation.assigned` A conversa passou a ter (ou trocou de) responsável. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "conversation.assigned", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "conversation": { "id": "664d1e2f3a4b5c6789012348", "channel": "whatsapp", "type": "direct", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "phone": null }, "whatsapp_instance": null, "messenger_page": null, "instagram_account": null, "status": "open", "is_closed": false, "is_archived": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "objective": null, "ai_agent": null, "unread_count": 2, "message_count": 37, "last_message": { "content": "Perfeito, pode enviar o contrato.", "sent_at": "2026-08-20T14:30:00.000Z", "sender": null }, "last_message_at": "2026-08-20T14:30:00.000Z", "tags": [], "closed_at": null, "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "previous_assignee": { "id": "664a00000000000000000010", "name": "Carlos Lima" }, "new_assignee": { "id": "664a0000000000000000000f", "name": "Maria Santos" } } } ``` ### `conversation.closed` A conversa foi encerrada. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "conversation.closed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "conversation": { "id": "664d1e2f3a4b5c6789012348", "channel": "whatsapp", "type": "direct", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva", "phone": null }, "whatsapp_instance": null, "messenger_page": null, "instagram_account": null, "status": "open", "is_closed": true, "is_archived": false, "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "objective": null, "ai_agent": null, "unread_count": 2, "message_count": 37, "last_message": { "content": "Perfeito, pode enviar o contrato.", "sent_at": "2026-08-20T14:30:00.000Z", "sender": null }, "last_message_at": "2026-08-20T14:30:00.000Z", "tags": [], "closed_at": "2026-08-20T14:30:00.000Z", "created_at": "2026-07-01T10:00:00.000Z", "updated_at": "2026-08-20T14:30:00.000Z" }, "closed_by": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "resolution": "resolvido" } } ``` ## Mensagens ### `message.received` O contato mandou uma mensagem — WhatsApp, Instagram, Messenger ou chat do site. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "message.received", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "message": { "id": "664e1f2a3b4c5d6789012349", "conversation_id": "664d1e2f3a4b5c6789012348", "content": "Perfeito, pode enviar o contrato.", "type": "text", "sender": "contact", "sent_by": null, "media": null, "is_internal_note": false, "reactions": [], "sent_at": "2026-08-20T14:30:00.000Z", "edited_at": null }, "conversation_id": "664d1e2f3a4b5c6789012348", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "channel": "whatsapp" } } ``` ### `message.sent` Saiu uma mensagem para o contato — por atendente, automação, agente de IA ou enviada direto do celular conectado. Assine junto com `message.received` para espelhar a conversa inteira. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "message.sent", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "message": { "id": "664e1f2a3b4c5d6789012349", "conversation_id": "664d1e2f3a4b5c6789012348", "content": "Contrato enviado! Qualquer dúvida é só chamar.", "type": "text", "sender": "agent", "sent_by": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "media": null, "is_internal_note": false, "reactions": [], "sent_at": "2026-08-20T14:30:00.000Z", "edited_at": null }, "conversation_id": "664d1e2f3a4b5c6789012348", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "channel": "whatsapp" } } ``` ### `message.edited` Uma mensagem de WhatsApp foi editada. Traz o conteúdo anterior. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "message.edited", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "message": { "id": "664e1f2a3b4c5d6789012349", "conversation_id": "664d1e2f3a4b5c6789012348", "content": "Perfeito, pode enviar o contrato hoje.", "type": "text", "sender": "contact", "sent_by": null, "media": null, "is_internal_note": false, "reactions": [], "sent_at": "2026-08-20T14:30:00.000Z", "edited_at": "2026-08-20T14:30:00.000Z" }, "previous_content": "Perfeito, pode enviar o contrato.", "conversation_id": "664d1e2f3a4b5c6789012348", "contact": { "id": "664f1a2b3c4d5e6f78901234", "name": "João Silva" }, "channel": "whatsapp" } } ``` ## Canais ### `channel.connected` Um canal de atendimento entrou no ar. `channel` diz qual. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "channel.connected", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "channel": "whatsapp", "connection": { "id": "664c0000000000000000001a", "name": "WhatsApp Comercial" } } } ``` ### `channel.disconnected` Um canal de atendimento caiu. É o evento mais importante para monitoramento — enquanto ele estiver fora, nenhuma mensagem entra ou sai por esse canal. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "channel.disconnected", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "channel": "whatsapp", "connection": { "id": "664c0000000000000000001a", "name": "WhatsApp Comercial" }, "reason": "sessão encerrada no aparelho" } } ``` ## Inteligência artificial ### `ai_agent.handoff` O agente autopilot decidiu (ou foi obrigado a) devolver a conversa para uma pessoa. É o gancho para acordar um sistema de atendimento externo. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "ai_agent.handoff", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "conversation_id": "664d1e2f3a4b5c6789012348", "agent": { "id": "664c0000000000000000002b", "name": "Agente de Vendas" }, "reason": "cliente pediu atendimento humano", "assigned_to": { "id": "664a0000000000000000000f", "name": "Maria Santos" }, "team_id": "664c0000000000000000003c" } } ``` ## Disparos ### `broadcast.completed` Um disparo em massa terminou. Traz o consolidado de enviadas, entregues e falhas. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "broadcast.completed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "broadcast": { "id": "664c0000000000000000004d", "name": "Campanha Black Friday", "status": "completed", "stats": { "total": 1200, "sent": 1187, "delivered": 1150, "failed": 13 }, "duration_ms": 742000 } } } ``` ### `broadcast.failed` Um disparo em massa parou por erro ou por acionamento do disjuntor anti-ban. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "broadcast.failed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "broadcast": { "id": "664c0000000000000000004d", "name": "Campanha Black Friday", "status": "failed", "stats": { "total": 1200, "sent": 340, "delivered": 310, "failed": 30 } }, "reason": "disjuntor anti-ban acionado" } } ``` ## Importações ### `import.completed` Uma importação de contatos terminou. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "import.completed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "import": { "id": "664c0000000000000000005e", "platform": "csv", "results": { "created": 480, "updated": 20, "skipped": 3 } } } } ``` ### `import.failed` Uma importação de contatos foi interrompida por erro. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "import.failed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "import": { "id": "664c0000000000000000005e", "platform": "csv" }, "error": "Coluna obrigatória ausente: telefone" } } ``` ## Equipe ### `team.member.joined` Alguém passou a fazer parte da organização. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "team.member.joined", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "member": { "id": "664a00000000000000000010", "name": "Carlos Lima", "email": "carlos@empresaxyz.com.br" } } } ``` ### `team.member.left` Alguém deixou de fazer parte da organização. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "team.member.left", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "member": { "id": "664a00000000000000000010", "name": "Carlos Lima", "email": "carlos@empresaxyz.com.br" } } } ``` ## Créditos e cobrança ### `credits.low` O saldo de créditos de IA cruzou o limiar de alerta para baixo. Dispara uma vez por travessia, não a cada consumo. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "credits.low", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "balance": 850, "threshold": 1000 } } ``` ### `credits.depleted` O saldo de créditos de IA chegou a zero. Os agentes param de responder até haver recarga. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "credits.depleted", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "balance": 0 } } ``` ### `billing.payment.confirmed` Uma cobrança da assinatura foi paga. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "billing.payment.confirmed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "amount": 497, "payment_id": "pay_8fh2n3k4", "plan": "growth" } } ``` ### `billing.payment.failed` Uma cobrança da assinatura venceu sem pagamento. A conta entra em período de tolerância. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "billing.payment.failed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "amount": 497, "payment_id": "pay_8fh2n3k4", "plan": "growth" } } ``` ### `billing.plan.changed` O plano da assinatura mudou. ```json theme={null} { "id": "evt_9f2c1a7b4e8d0c3a5b6f7e81", "type": "billing.plan.changed", "created_at": "2026-08-20T14:30:00.000Z", "organization_id": "664a1b2c3d4e5f6789012345", "data": { "previous_plan": "starter", "new_plan": "growth", "billing_cycle": "monthly" } } ```